ck99l Privacy Policy — Your Data, Your Rights

ck99l ("ck99l", "the Platform", "we", "us", "our") operates the online betting and casino platform accessible at ck99l.io. This Privacy Policy explains how we collect, use, store, share, and protect the personal information of players who register and use our services, with particular reference to players located in Bangladesh.

We are committed to handling your personal data with integrity, transparency, and respect. This policy is written in plain English so that every player can understand exactly what happens to their information when they interact with ck99l — from the moment they register an account through to the closure of that account and beyond.

This Privacy Policy applies to all personal data collected through the ck99l website, mobile browser experience, customer support interactions (Live Chat, WhatsApp, email), payment processes, and any promotional communications you receive from us. It should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.

If you do not agree with the practices described in this Privacy Policy, you must not register an account or use ck99l services. Continued use of the platform following any update to this policy constitutes your acceptance of the revised terms.

ck99l collects personal data through several channels. The categories of information we collect are set out below.

2.1 Registration Data

When you create a ck99l account, we collect the following information:

• Full legal name
• Date of birth (to verify the 21+ age requirement)
• Mobile phone number
• Email address (where provided)
• Preferred language and currency (Bangladeshi Taka ৳ / BDT)
• Username and encrypted password

2.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) process, we may request copies of:

• National Identity Card (NID) issued by the Bangladesh Election Commission
• Passport or other government-issued photo identification
• Proof of payment method (e.g., screenshot or confirmation of bKash, Nagad, or Rocket account registered in your name)
• Selfie or live photo for identity matching purposes

2.3 Financial & Transaction Data

When you make deposits or request withdrawals, we collect:

• Payment method identifiers (e.g., bKash mobile number, Nagad account reference, bank account details for Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, or Sonali Bank)
• Transaction amounts in Bangladeshi Taka (৳)
• Transaction timestamps and reference numbers
• Deposit and withdrawal history

2.4 Usage & Behavioural Data

We automatically collect data about how you interact with the ck99l platform:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Pages visited, features used, and time spent on the platform
• Betting and gaming history (games played, amounts wagered, outcomes)
• Session start and end times
• Responsible gaming tool usage (deposit limits set, session reminders activated)

2.5 Communications Data

When you contact our support team via Live Chat, WhatsApp, or email, we retain records of those communications for quality assurance, dispute resolution, and regulatory compliance purposes.

ck99l uses the personal data we collect for the following purposes:

We will only use your personal data for the purpose for which it was collected, unless we reasonably consider that we need to use it for another reason that is compatible with the original purpose. If we intend to use your data for a materially different purpose, we will notify you and, where required, obtain your consent.

ck99l processes your personal data on the following legal bases:

• Contract performance: Processing is necessary to provide the services you have registered for, including account management, payment processing, and game delivery.
• Legal obligation: Processing is necessary to comply with applicable legal and regulatory requirements, including anti-money laundering (AML) obligations, age verification, and record-keeping duties.
• Legitimate interests: Processing is necessary for ck99l's legitimate business interests, including fraud detection and prevention, platform security, responsible gaming monitoring, and service improvement — provided those interests are not overridden by your rights and freedoms.
• Consent: Where we send you optional marketing communications or use non-essential cookies, we do so on the basis of your explicit consent. You may withdraw consent at any time by contacting our support team.

ck99l does not sell, rent, or trade your personal data. We share your information only in the following limited circumstances:

5.1 Payment Service Providers

To process deposits and withdrawals, we share relevant financial data with payment partners including bKash, Nagad, Rocket, Upay, and selected Bangladeshi banks (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank). These providers process your data solely to complete your requested transactions and are bound by strict data processing agreements.

5.2 Identity Verification Providers

KYC and identity verification may be facilitated by third-party verification service providers. These providers receive only the data necessary to confirm your identity and age, and are contractually prohibited from using that data for any other purpose.

5.3 Game Providers

Games on the ck99l platform are delivered by third-party studios including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe. These providers may receive session-level technical identifiers necessary to deliver the game experience. They do not receive your full personal profile.

5.4 Legal & Regulatory Authorities

We may disclose your personal data to law enforcement agencies, regulatory bodies, or other authorities where required to do so by applicable law, court order, or where we have a good-faith belief that disclosure is necessary to prevent fraud, money laundering, or other illegal activity.

5.5 Business Transfers

In the event of a merger, acquisition, or sale of all or part of ck99l's business, your personal data may be transferred as part of that transaction. We will notify affected players before any such transfer takes effect and before personal data becomes subject to a materially different privacy policy.

ck99l uses cookies and similar technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit a website. Cookies help us remember your preferences, keep your session active, and understand how players interact with the platform.

6.1 Types of Cookies We Use

• Essential Cookies: Strictly necessary for the platform to function. These include session authentication cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled without breaking core functionality.
• Functional Cookies: Remember your preferences such as language settings and responsible gaming limits you have set. These improve your experience but are not strictly essential.
• Analytical Cookies: Help us understand how players navigate the platform, which features are most used, and where errors occur. Data collected is aggregated and anonymised where possible. We use this data solely to improve ck99l's performance and user experience.

6.2 What We Do Not Use

ck99l does not use third-party advertising cookies, cross-site tracking cookies, or any cookie technology designed to build a profile of you for sale to advertisers or marketing networks.

6.3 Managing Cookies

You can control and delete cookies through your browser settings. Note that disabling essential cookies will prevent you from logging in and using core platform features. Instructions for managing cookies are available in the help documentation for all major browsers including Chrome, Firefox, Safari, and Samsung Internet (commonly used on Android devices in Bangladesh).

ck99l retains your personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, subject to the following principles:

• Active accounts: Personal data is retained for the full duration of your account being active on ck99l.
• Closed accounts: Following account closure, ck99l retains transaction records, KYC documentation, and account history for a minimum of five (5) years to comply with anti-money laundering regulations and financial record-keeping obligations.
• Communications records: Support chat logs, email correspondence, and WhatsApp message histories are retained for a period of three (3) years from the date of each communication.
• Anonymised analytical data: Usage data that has been fully anonymised may be retained indefinitely for platform improvement purposes, as it can no longer be linked to any individual.
• Self-exclusion records: Where a player has requested self-exclusion, a record of that exclusion is retained for a minimum of five (5) years to prevent re-registration during the exclusion period.

When personal data is no longer required, it is securely deleted or anonymised in accordance with our internal data disposal procedures.

ck99l implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure.

• Encryption in transit: All data transmitted between your device and ck99l servers is protected by 256-bit Transport Layer Security (TLS/SSL) encryption.
• Encryption at rest: Sensitive data stored on ck99l servers, including KYC documents and payment identifiers, is encrypted at rest using industry-standard algorithms.
• Password security: Passwords are never stored in plain text. We use strong one-way cryptographic hashing with salting to store password credentials.
• Access controls: Access to personal data within ck99l is strictly limited to staff members who require it to perform their job functions. All internal access is logged and audited.
• Fraud monitoring: ck99l operates real-time fraud detection systems that monitor for unusual activity patterns, multiple account attempts, and suspicious financial transactions.
• Regular security reviews: Our platform undergoes regular security assessments to identify and remediate vulnerabilities before they can be exploited.

While ck99l takes every reasonable precaution to secure your data, no online platform can guarantee absolute security. You also have a responsibility to protect your own account by keeping your login credentials confidential and reporting any suspected unauthorised access to our support team immediately.

As a player on ck99l, you have the following rights regarding the personal data we hold about you. To exercise any of these rights, contact our support team via Live Chat or at [email protected]. We will respond to all verified requests within a reasonable timeframe.

• Right of Access: You have the right to request a copy of the personal data ck99l holds about you, together with information about how it is processed. We will provide this in a clear, structured format.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.
• Right to Erasure ("Right to be Forgotten"): You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal retention obligations (see Section 7).
• Right to Restriction of Processing: In certain circumstances (e.g., while a dispute about data accuracy is resolved), you may request that we restrict how we process your data without deleting it.
• Right to Data Portability: Where processing is based on your consent or on a contract, you have the right to receive your personal data in a commonly used, machine-readable format for transfer to another service provider.
• Right to Object: Where we process your data on the basis of legitimate interests, you have the right to object. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

ck99l is strictly an adult platform. Players must be at least 21 years of age to register and use our services. We do not knowingly collect personal data from individuals under the age of 21.

If we become aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to close the associated account, delete the personal data, and reverse any deposits to the originating payment method. Age verification is a mandatory step in our KYC process precisely to prevent underage registration.

If you are a parent or guardian and believe that your child has registered on ck99l without your knowledge, please contact us immediately at [email protected] or via Live Chat. We will investigate and take appropriate action promptly.

ck99l is a platform designed for players in Bangladesh. However, some of the third-party service providers we use — including game studios such as Evolution Gaming, Pragmatic Play, NetEnt, and Microgaming, as well as certain technical infrastructure providers — may be located outside Bangladesh and may process your personal data on servers in other countries.

Where your personal data is transferred internationally, ck99l ensures that appropriate safeguards are in place to protect it to a standard equivalent to the protections described in this Privacy Policy. These safeguards may include contractual data processing agreements with service providers that impose obligations consistent with internationally recognised data protection standards.

By registering an account and using ck99l services, you acknowledge and consent to the transfer of your personal data to service providers located outside Bangladesh where such transfers are necessary to deliver the services you have requested.

ck99l reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will notify registered players via the email address or mobile number associated with their account, and we will update the "Last Updated" date at the top of this policy.

We encourage you to review this Privacy Policy periodically to stay informed about how ck99l protects your personal data. The most current version of this policy is always available at ck99l.io/privacy-policy. Continued use of the platform after any changes have been posted constitutes your acceptance of the updated policy.

If a proposed change materially reduces your privacy rights or materially increases our use of your personal data, we will provide at least fourteen (14) days' advance notice before the change takes effect, giving you the opportunity to close your account if you do not agree with the revised terms.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ck99l handles your personal data, please contact our team using the details below. Our support agents are available 24 hours a day, 7 days a week, and respond in English.

• Email: [email protected]
• WhatsApp: +880 1700 000000
• Live Chat: Available Now via the ck99l platform
• Support Hours: 24/7 (Bangladesh Standard Time, BST UTC+6)

For data subject requests (access, rectification, erasure, portability), please include your registered username and a brief description of your request in your message. We will acknowledge receipt within 48 hours and aim to resolve all requests within 30 days.