ck99l Terms & Conditions — Your Rights and Responsibilities

These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and ck99l ("ck99l", "the Platform", "we", "us", "our"). ck99l operates as a safe and reliable online betting and casino platform designed specifically for players in Bangladesh.

By accessing the ck99l website at ck99l.io, registering an account, making a deposit, placing a bet, playing any game, or making use of any promotional offer, you unconditionally accept and agree to be legally bound by these Terms, together with our Privacy Policy and Responsible Gaming Policy, each of which is incorporated herein by reference.

If you are acting on behalf of a third party or do not have the legal capacity to enter into a binding agreement under applicable law, you must not register or use ck99l. We reserve the right to verify your identity and eligibility at any time and to suspend or terminate any account that does not meet our requirements.

These Terms apply to all aspects of the ck99l platform including, but not limited to, sports betting (cricket, football, kabaddi), live casino games, RNG slot games, fishing games, promotional offers, customer support communications, and payment transactions.

2.1 Age Requirement

You must be at least 21 years of age to register and use ck99l. This age restriction is strictly enforced. By creating an account, you represent and warrant that you are 21 years of age or older. ck99l reserves the right to request proof of age at any time, and accounts found to belong to underage individuals will be immediately closed and any funds returned to the payment source.

2.2 Geographic Eligibility

ck99l is designed for players located in Bangladesh. You are responsible for ensuring that your use of the platform complies with the laws and regulations applicable in your jurisdiction. It is your responsibility to determine whether online gambling is legal in your location before registering.

2.3 Registration Process

To register, you must provide accurate, complete, and current information including your full name, date of birth, mobile number, and preferred payment method. You must not:

• Register more than one account on the platform (whether in your own name or using a different identity)
• Provide false, misleading, or inaccurate registration information
• Register on behalf of another person
• Register if you have previously been excluded or banned from ck99l

2.4 Account Verification (KYC)

ck99l operates a Know Your Customer ("KYC") verification process in line with responsible gaming and anti-fraud standards. You may be required to submit documents including a national identity card (NID), passport, or other government-issued photo ID, as well as proof of your payment method (e.g., bKash or Nagad account confirmation). Failure to complete KYC verification when requested may result in your account being restricted or closed and withdrawal requests being held pending verification.

3.1 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You must not share your login details with any third party. ck99l will never ask for your password under any circumstances — any communication requesting your password should be treated as fraudulent and reported to our support team immediately.

3.2 One Account Policy

Each player is permitted to hold only one active account on ck99l. The operation of multiple accounts — whether using different names, email addresses, mobile numbers, or payment methods — is strictly prohibited and constitutes grounds for immediate account closure and forfeiture of any outstanding balance associated with accounts found to be in breach of this policy.

3.3 Account Closure by Player

You may request closure of your account at any time by contacting our support team via Live Chat or WhatsApp. Before closing your account, any pending withdrawal requests will be processed and funds returned to your registered payment method. Self-exclusion requests are handled separately under our Responsible Gaming policy.

3.4 Account Suspension or Termination by ck99l

ck99l reserves the right to suspend, restrict, or permanently close any account at its sole discretion if it determines, acting reasonably, that:

• You have violated any provision of these Terms
• Your account activity suggests fraud, money laundering, or collusion
• You have provided false or misleading information during registration or KYC
• Your account has been inactive for a continuous period of 12 months or more
• Regulatory requirements or legal obligations necessitate account closure

In the event of termination for cause, ck99l reserves the right to withhold any balance pending investigation. Where no wrongdoing is established, remaining funds will be returned to the player's verified payment method.

4.1 Accepted Payment Methods

ck99l accepts deposits and processes withdrawals via the following payment channels available to Bangladesh players: bKash, Nagad, Rocket, Upay, and selected local bank transfers including Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank. All transactions are denominated in Bangladeshi Taka (৳).

4.2 Minimum Deposit

The minimum deposit amount is ৳200 per transaction. ck99l does not charge any platform fees on standard deposit transactions, though your payment provider may apply their own service charges.

4.3 Withdrawal Conditions

Withdrawals are subject to the following conditions:

• Your account must be fully KYC-verified before any withdrawal can be processed
• Withdrawals must be made to the same payment method used for your most recent deposit, unless otherwise approved by the support team
• Any bonus funds must meet their applicable wagering requirements before the associated winnings can be withdrawn
• ck99l reserves the right to conduct additional verification checks on withdrawal requests above certain thresholds
• The minimum withdrawal amount is ৳500 per transaction

4.4 Processing Times

Standard withdrawal requests are reviewed and processed within a few business hours. Funds are typically credited to your bKash or Nagad wallet on the same day the request is approved. Processing times may be longer during periods of high demand or if additional verification is required.

4.5 No Third-Party Payments

You may only deposit and withdraw using payment methods registered in your own name. Third-party deposits and withdrawals are strictly prohibited. Any attempt to use a payment account belonging to another individual will result in the transaction being reversed and the account being flagged for investigation.

5.1 General Bonus Conditions

ck99l offers a range of promotional bonuses including welcome bonuses, reload bonuses, free bets, and seasonal offers tied to events such as Eid, Pohela Boishakh, BPL season, and the T20 World Cup. All bonuses are subject to the specific terms published at the time the promotion is offered, as well as the general conditions set out in this clause.

5.2 Wagering Requirements

All bonus funds are subject to wagering requirements before any associated winnings may be withdrawn. The specific wagering multiplier applicable to each bonus will be stated in the individual promotion terms. Unless otherwise stated, a standard wagering requirement of 20x the bonus amount applies. Wagering contributions by game type may vary — slot games typically contribute 100% toward wagering requirements, while live casino games, table games, and sports bets may contribute a lower percentage.

5.3 Bonus Validity

Bonus funds and any associated wagering requirements must be fulfilled within the validity window specified in the individual promotion terms. Bonus funds not used within the validity window will be automatically removed from your account balance without compensation.

5.4 Abuse and Exploitation

ck99l reserves the right to withhold, cancel, or reclaim any bonus — and to close the associated account — where there is reasonable evidence of bonus abuse, including but not limited to: opening multiple accounts to claim the same promotion, using arbitrage strategies to guarantee profit, placing contradictory bets across accounts, or any other conduct that ck99l reasonably determines to be exploitative of its promotional terms.

5.5 One Bonus at a Time

Only one active bonus may be held in an account at any given time. If you make a deposit while a bonus is already active, the new deposit will be credited to your real money balance without triggering an additional bonus until the existing bonus wagering requirement is completed or the bonus is forfeited.

6.1 Sports Betting

All sports bets placed on ck99l — including cricket (BPL, IPL, T20 World Cup, Bangladesh Tigers international fixtures), football, kabaddi, and hockey — are governed by the specific rules for each sport as published on the platform. In the event of any discrepancy between a displayed odd and the actual market price at the time of bet placement, ck99l reserves the right to void the affected bet and return the stake to the player's account.

6.2 In-Play Betting

In-play (live) betting odds are updated in real time. Bets are accepted at the displayed price at the moment the bet request is submitted. Due to the nature of live markets, there may be a brief delay between submission and acceptance; during this window the odds may change and the revised price will be shown to you for confirmation before the bet is finalised.

6.3 Casino Games

All casino games on ck99l — including slots, live dealer tables (baccarat, blackjack, roulette, Andar Bahar), Crazy Time, fishing games, and crash games — are operated by third-party game providers including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe. The rules of each game are governed by the respective provider and are displayed within the game interface. ck99l accepts no liability for technical malfunctions originating within third-party game software.

6.4 Voided Bets and Cancelled Games

ck99l reserves the right to void bets or cancel games in circumstances including, but not limited to: technical errors affecting odds or game outcomes, events being abandoned or postponed without resumption within a specified period, or evidence of market manipulation. In all such cases, stakes will be returned to the player's account balance.

6.5 Maximum Winnings

ck99l may apply maximum payout limits per bet, per game session, or per day. Where applicable, these limits are displayed within the relevant game or betting market. Winnings in excess of stated limits will not be paid out above the specified cap.

The following conduct is strictly prohibited on ck99l. Engaging in any of the following may result in immediate account suspension, forfeiture of balance, and reporting to relevant authorities where legally required:

• Registering more than one account or registering under a false identity
• Using automated bots, scripts, or software to place bets or interact with games
• Colluding with other players to gain an unfair advantage in any game or market
• Exploiting software bugs, errors, or glitches — any such exploitation must be reported to support immediately
• Engaging in money laundering, structuring of deposits, or any other financial crime using the ck99l platform
• Using the platform while subject to a self-exclusion or ban, whether on ck99l or through a third-party exclusion scheme
• Attempting to reverse-engineer, scrape, or copy any part of the ck99l platform, its odds data, or its game content
• Harassing, threatening, or abusing ck99l staff or other players through any communication channel
• Providing false documentation during KYC or any other verification process

ck99l is committed to promoting responsible gambling. Gambling is intended for entertainment purposes only and should never be used as a means to generate income or resolve financial difficulties. The following tools are available to all registered players:

• Deposit Limits: Set daily, weekly, or monthly deposit caps directly from your account settings
• Session Time Reminders: Configure alerts to notify you when you have been playing for a specified duration
• Self-Exclusion: Request a temporary or permanent self-exclusion via our support team at any time — exclusions are enforced immediately
• Reality Checks: Periodic on-screen prompts reminding you of the time elapsed and amount wagered during your session

If you feel that your gambling is becoming a problem, or if you are concerned about the gambling behaviour of someone you know, please contact our support team immediately via Live Chat or WhatsApp (+880 1700 000000). For more detailed guidance, please refer to our dedicated Responsible Gaming page. ck99l enforces strict 21+ age verification and takes problem gambling seriously.

All content on the ck99l platform — including but not limited to the ck99l brand name and logo, website design and layout, original text content, graphics, icons, user interface elements, and proprietary betting data — is the intellectual property of ck99l or its licensed content providers and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the ck99l platform solely for personal, non-commercial gambling and entertainment purposes. You may not reproduce, distribute, modify, create derivative works from, publicly display, or otherwise exploit any content from ck99l without our prior written consent.

Game content, graphics, and software provided by third-party studios including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Ezugi, and Spribe remain the exclusive intellectual property of those respective providers and are used by ck99l under licence.

To the fullest extent permitted by applicable law, ck99l shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of, or inability to use, the ck99l platform. This includes, without limitation:

• Loss of winnings or profits due to technical faults, service interruptions, or third-party game errors
• Errors in displayed odds that are the result of data feed issues from third-party providers
• Delays in deposit or withdrawal processing caused by payment service providers
• Any interruption to the platform caused by maintenance, updates, or force majeure events (including natural disasters, civil unrest, telecommunications failures, or government actions)
• Unauthorised access to your account where such access results from your failure to maintain the security of your credentials

ck99l makes no warranty that the platform will be available continuously or free of errors at all times. Scheduled maintenance windows will be communicated in advance wherever possible.

Nothing in these Terms excludes or limits liability for fraud, death, or personal injury caused by ck99l's negligence, or any other liability that cannot be excluded or limited under applicable law.

ck99l collects, processes, and stores your personal data in accordance with our Privacy Policy, which forms part of these Terms by reference. By registering on ck99l, you consent to the collection and processing of your personal information as described in that policy.

ck99l uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your personal information is never sold to third parties. Data may be shared with payment processors, identity verification providers, and regulatory authorities strictly to the extent necessary to operate the platform legally and securely.

You have the right to request access to the personal data ck99l holds about you, to request correction of inaccurate data, and to request deletion of your data subject to any legal retention obligations. Contact [email protected] to exercise these rights.

ck99l reserves the right to amend, update, or replace these Terms at any time. When material changes are made, we will notify registered players via the contact details on their account (email or WhatsApp) at least seven (7) days before the changes take effect, except where changes are required immediately by law or regulation.

The date of the most recent update is displayed at the top of this page. Continued use of the ck99l platform following the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree to the amended Terms, you must stop using the platform and contact support to close your account.

It is your responsibility to review these Terms periodically. ck99l recommends bookmarking this page and checking it whenever you return to the platform after an extended absence.

These Terms shall be governed by and construed in accordance with the laws applicable to ck99l's operational jurisdiction. Any dispute arising out of or in connection with these Terms, including any question regarding their existence, validity, or termination, shall first be referred to ck99l's customer support team for resolution at an operational level.

If a dispute cannot be resolved through our customer support process within 14 days of being raised, both parties agree to seek resolution through good-faith negotiation before pursuing any formal legal proceedings. ck99l is committed to resolving player complaints fairly, promptly, and transparently.

For disputes relating to specific bet outcomes or game results, ck99l's internal records and the records of the relevant game provider shall be treated as definitive evidence of the outcome in question.

If you have any questions, concerns, or requests relating to these Terms & Conditions, please contact the ck99l support team through any of the following channels. All support communications are handled in English.

• Email: [email protected] (plain text — not a clickable link)
• WhatsApp: +880 1700 000000
• Live Chat: Available 24/7 via the ck99l website (BST UTC+6)

Our support team operates every hour of every day, including public holidays such as Eid, Victory Day (16 December), and Independence Day (26 March). We aim to respond to all written enquiries within 2 hours during standard Bangladesh business hours and within 4 hours at all other times.